Effective Date: 08.11.2025
Last Updated: 08.11.2025
1. Introduction
Welcome to marlenechenard.com (“the Website”), operated by Marlène Chenard (“I”, “me”, or “my”).
I am committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how I collect, use, store, and protect your information when you visit my website or engage with my services.
2. Information I Collect
I may collect and process the following types of personal data:
a. Information you provide directly:
- Name, email address, and message details when you use the contact form.
- Payment and billing details when purchasing a service.
- Any information shared voluntarily via email or consultation calls.
b. Information collected automatically:
- IP address, browser type, operating system, and referring website.
- Site usage data such as pages visited, session duration, and interactions (collected via cookies and analytics tools like Google Analytics).
3. How I Use Your Information
Your information is used to:
- Respond to your inquiries and provide requested services.
- Manage bookings, invoices, and project communication.
- Improve website performance and user experience.
- Send occasional updates, resources, or offers (only with your consent).
I will never sell or rent your personal data to third parties.
4. Cookies & Analytics
This website uses cookies and analytics tools to understand visitor behavior and improve user experience.
- Necessary cookies help the site function properly.
- Analytics cookies (e.g., Google Analytics) collect anonymized data on traffic and engagement.
You can disable cookies in your browser settings at any time.
5. Legal Basis for Processing Data
I process your personal data under one or more of the following legal bases:
- Consent (when you subscribe or submit forms).
- Contractual necessity (to deliver paid services).
- Legitimate interest (to improve services and communication).
- Legal obligation (for accounting or tax purposes).
6. Data Retention
I keep your personal information only as long as necessary to fulfill the purpose it was collected for, including any legal, accounting, or reporting requirements.
For example:
- Contact form inquiries: up to 12 months.
- Client data and invoices: up to 7 years (for accounting purposes).
7. Data Sharing & Third Parties
I may share data with trusted third-party service providers who help operate my business, such as:
- Website hosting and analytics providers (e.g., Google, WordPress).
- Payment processors (e.g., Stripe, PayPal).
- Email communication tools (e.g., Gmail, Calendly).
All third-party providers comply with GDPR and data protection standards.
8. Data Security
I use secure servers, SSL encryption, and password-protected systems to safeguard your data. While I take reasonable precautions, no system can be completely secure, and users share information at their own risk.
9. Your Rights
Under the GDPR, you have the right to:
- Access and request a copy of your data.
- Rectify or update inaccurate information.
- Request deletion (“right to be forgotten”).
- Restrict or object to data processing.
- Withdraw consent at any time.
To exercise any of these rights, email chenardmarlene@gmail.com.
10. International Transfers
As I operate internationally, your data may be processed outside your country of residence. I ensure that adequate protection and safeguards are in place for such transfers.
11. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact
If you have any questions about this Privacy Policy or how your data is used, please contact:
📧 chenardmarlene@gmail.com
🌐 www.marlenechenard.com
